TLJ Journeys: Apprentice to Account Manager

By - Talent in Logistics Journal

TLJ Journeys: Apprentice to Account Manager

I joined Morrison Freight six years ago as part of an apprenticeship scheme. To be honest, I didn’t know very much about the industry, but I was enthusiastic and keen to learn and actually finished my qualification ahead of schedule. During my first six months, I worked within our import division starting from the bottom and learning the ropes before moving to our export division where I’ve remained ever since. In fact, now at the age of 25, I jointly manage it.

I’m directly responsible for growth, profitability and budgets and am a key account manager for several customers from the retail, construction and manufacturing sectors. I’m also responsible for organising monthly UK client visits for both myself and my team, implementing new processes and procedures and, more recently, have been invited to sit in on quarterly company meetings. One country I’m solely responsible for is Switzerland and, in light of this, I was part of the key personnel team for our successful Authorised Economic Operator (AEO) application. To say I am proud of all I have achieved in the last 12 months would be a huge understatement.

I’ve grown in confidence. My communication skills have improved and my industry knowledge has accelerated thanks to the mentoring and support I receive in the workplace. I have also been shortlisted in the Young Freight Forwarder of the Year category at the British International Freight Association (BIFA) Freight Service Awards, which is a massive career highlight for me.

My six years at Morrison Freight have been a big learning curve, but also hugely interesting and enjoyable. What’s more, I am continuing to learn. In 2018 I successfully completed an NVQ in Business Management, which has enabled me to develop in my role as an account manager.

I’m also focused on my own goals, which include growth in sales and profits connected with my department. Just a year ago, I was responsible for clients who collectively exported 1,250 tons of products per week. By building stronger relationships, this has grown to more than 2,300 tons per week.

I’ve also helped open new markets for some of our customers as well as offering different transport solutions and my personal sales revenue has increased by around 38 per cent. So, what would I say to a school leaver considering their options right now? Think outside the box.

University isn’t for everyone. There are so many careers to explore which involve earning while you learn and getting hands-on from day one. This has been one of them. It’s not a job I expected to have but it’s one I really enjoy. And, to be honest, you spend at least a third of your lifetime working. You should be doing something you love.

Morrison Freight

Morrison Freight Ltd is a leading, independently owned, freight forwarder specialising in European logistics and
road freight solutions. They offer full load trailer services, part load trailer services, groupage and express transport services to, from and within 25 countries throughout mainland Europe. Based in Great Blakenham Suffolk, they currently employ 20 staff working across the import and export departments of the business.

The company prides itself on a personal touch and the ability to offer a bespoke package. They take pride in providing their customers with excellent value for money, reducing both the cost and time incurred in fulfilling their logistical needs.


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